Client Agreement & Terms
Setting Clear expectations for a sparkling result
Questions about our terms? Reach out: 07821219190
By using our services, you agree to the following terms and conditions.
Service & Scheduling
Weather Policy
Light rain will not affect the quality of our clean, and services will proceed as normal. In the event of severe weather or high winds, your clean will be safely rescheduled to our next available slot.
Property Access
To ensure a seamless service, we require safe and unobstructed access to all areas scheduled for cleaning.
Our Schedule
We operate on a reliable rotational schedule to keep your property looking its best year-round. While we aim for specific dates, exact times may fluctuate based on routing and workload.
Payments & Fees
Invoicing & Payment
Payments are required promptly upon the completion of your clean. We accept bank transfers, cash and card payments
Late Payments
We reserve the right to apply an administration fee to accounts that require repeated payment reminders or become chronically overdue.
First-Time Cleans
Initial visits often require intensive, restorative work to bring your glass and frames up to our standard. As such, the first clean may carry a bespoke rate.
Missed Appointments & Denied Access
We reserve time specifically for your property. If our team arrives as scheduled but cannot carry out the clean due to locked gates, denied access or a failure to notify us of an absence, a missed service fee will be applied. This is not a flat penalty; rather, the fee is calculated fairly based on the specific travel time, lost operational resources, and the scope of your scheduled clean.
Cancellations & Liability
Service Pauses & Cancellations
If you need to skip a clean or cancel your recurring service, we kindly require a minimum of 24 hours' notice. Repeatedly skipping cleans may result in your property being removed from our active round.
Property Care & Liability
We treat every property with the utmost respect and care. However, we cannot accept liability for pre-existing damage to glass, frames, fascias, or weak seals.
Satisfaction Guarantee
If you have any concerns regarding the quality of a recent clean, you must notify us within 24 hours so we can return and rectify the issue promptly.
IMPORTANT INFORMATION: By utilizing our services or joining our cleaning round, you acknowledge and accept these terms. We reserve the right to update these policies to maintain the highest standard of service.